Has your iPhone been stolen? If so, following these 11 steps can help you recover it or, at the very least, minimize the potential damage a stolen phone can result in.
When you discover that your iPhone has been stolen you may feel anger, worry, and surprise. Don’t dwell on those feelings, though—you need to take action. What you do right away when your iPhone is stolen is very important. It could make the difference in protecting your data or getting your phone back.
There’s no guarantee that these tips will protect you in every case or recover your iPhone, but they increase your chances. Good luck.
Lock iPhone and Possibly Delete Data
The first thing you need to do is protect your personal information. If you have a passcode set on your iPhone, you’re pretty safe. But if you don’t, use Find My iPhone to lock your phone and add a passcode. That will at least prevent the thief from using your phone.
If you can’t get the iPhone back or it has extremely sensitive information on it, you may want to delete the phone’s data. You can do this over the web using iCloud. Deleting data won’t prevent the thief from using your iPhone, but at least they won’t have access to your personal data after that.
If your iPhone was issued to you by your employer, your IT department may be able to remotely delete the data, too. Contact them to learn about your options.
Take Action: Use Find My iPhone to Remotely Secure iPhone Data
Remove Debit and Credit Cards From Apple Pay
If you use Apple’s wireless payment service, you should remove any credit cards or debit cards you’ve added to the phone for use with Apple Pay (they’re easy to add back later). Apple Pay is very secure—thieves shouldn’t be able to use your Apple Pay without your fingerprint, which they likely won’t have—but it’s nice to have the peace of mind that your credit card isn’t virtually sitting in a thief’s pocket. You can use iCloud to remove the cards.
Take Action: Remove a Credit Card from Apple Pay
Track Your Phone With Find My iPhone
Apple’s free Find My iPhone service can track your phone using the device’s built-in GPS and show you on a map approximately where the phone is. The only catch? You need to have set up Find My iPhone before your phone was stolen.
If you don’t like Find My iPhone, there are many third-party apps from the App Storewill help you locate the phone. Some of these apps also allow you to remotely change security settings.
Take Action: How to Use Find My iPhone to Track a Stolen iPhone
Don’t Try to Recover It Yourself; Get Help From the Police
If you’ve been able to locate your iPhone via a GPS tracking app like Find My iPhone, do not try to recover it yourself. Going to the house of the person who stole your phone is a definite recipe for trouble. Instead, contact the local police department (or, if you’ve already filed a report, the one you reported the theft to) and let them know that you’ve got information about the location of your stolen phone. While the police may not always help, the more information you have, the more likely police are to recover the phone for you.
File a Police Report
If you can’t recover the phone right away, file a report with the police in the city/neighborhood where the phone was stolen. This may or may not lead to the recovery of your phone (in fact, the police may tell you there’s very little they can do either because of the value of the phone or the number of thefts), but having documentation should help when dealing with a cell phone and insurance companies. Even if the police tell you they can’t help at first, if you can get data about the location of your phone, having the report may be necessary for getting the police to help you recover it.
Notify Your Employer
If your iPhone was given to you through work, notify your employer of the theft immediately. You may even want to do this before you file the police report, since your corporate IT department may be able to prevent the thief from accessing critical business information. Your employer may have given you guidelines about what to do in case of theft when they issued the phone to you. It’s a good idea to brush up on them.
Call Your Mobile Phone Company
Whether this should be the seventh step in the process or should be earlier, depends on your circumstances. Some phone companies may be more inclined to take action when you’ve got a police report, while others may act right away without one. Calling your cell phone company to report the theft and have the account tied to the phone suspended or canceled helps ensure that you don’t pay for charges incurred by the thief.
Before you cancel your phone service, try tracking it using Find My iPhone. Once service is turned off, you won’t be able to track it anymore.
Change Your Passwords
If you don’t have a passcode and aren’t able to set one using Find My iPhone (the thief could have blocked the phone from connecting to networks), all of your data is exposed. Don’t let the thief gain access to accounts whose passwords are saved on your iPhone. Changing your email account passwords will prevent the thief from reading or sending mail from your phone. Beyond that, changing online banking, iTunes, and other important account passwords will help prevent identity theft or financial theft.
Call Your Phone Insurance Company, If You Have One
If you have phone insurance—either from your phone company or an insurance company—to protect your iPhone and your policy covers theft, be sure to call the company. Having a police report is a big help here. If you can recover the phone with the help of the police that’s ideal, but reporting the situation to the insurance company will get the ball rolling in the meantime and help you get money to replace your phone if you can’t recover it.
If your phone’s gone and you weren’t able to track it via GPS and/or lock it, you’re probably not going to get it back. In that case, you should notify the people in your address book and email accounts of the theft. They probably won’t be getting calls or emails from the thief, but in case the thief has a bad sense of humor or more seriously bad intentions, you’ll want people to know that it’s not you sending troublemaking emails.
Protect Yourself in the Future
Whether you get your iPhone back or have to replace it with a new one, you may want to change your habits and behaviors to prevent future thefts (there’s no guarantee against all thefts or losses, of course, but these may help). Check out these articles for some other useful precautions: